Frequently Asked Questions (FAQs)
Ordering & Shipping
What is your shipping timeframe?
Orders are processed and shipped within 1–3 business days.
- U.S. Orders: Delivered within 5–8 business days
- International Orders: Delivered within 3–15 business days, depending on destination and carrier
Delivery times may vary during peak periods.
Do you ship internationally?
Yes. We proudly ship worldwide using DHL Express and UPS Worldwide for fast, secure delivery.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number.
Please allow up to 24 hours for tracking updates to appear.
Where do orders ship from?
All orders ship from our U.S.-based fulfillment center and are packaged with the highest level of care and attention to detail.
What if I entered the wrong shipping address?
Please review your shipping details carefully before submitting your order. We are not responsible for packages delivered to an incorrect address provided at checkout.
Are you responsible for lost or stolen packages?
Once an order has been marked as delivered by the carrier, we are not responsible for lost or stolen packages. Please contact the carrier directly using your tracking information for assistance.
Will I be charged customs or import fees
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Products & Sizing
How do I choose the correct size?
We recommend reviewing the size guide provided on each product page before placing your order. If you are between sizes or need assistance, please contact us prior to ordering.
Do you restock sold-out items?
Some styles are restocked, while others are limited edition and may not return. We recommend signing up for restock alerts on the product page to be notified first.
How should I care for my garments?
Care instructions are provided on each product page. To preserve the quality and longevity of your piece, we recommend following the listed care guidelines carefully.
Returns & Exchanges
What is your return policy?
We accept returns for store credit or approved size exchanges within 30 days of delivery.
Store credit never expires.
Are returns subject to a restocking fee?
Yes. All approved returns are subject to a $15 restocking fee, which is deducted from your store credit.
Which items are eligible for return?
Returned items must be:
- Unworn
- Unwashed
- Undamaged
- Returned with all original security tags attached
Items marked Final Sale are not eligible for return or exchange.
Do you offer refunds?
We do not offer refunds.
All approved returns are issued as store credit or size exchange only.
How do I start a return or exchange?
To begin a return or exchange, please email:
Our Customer Care team will guide you through the process.
Customer Care
How can I contact customer support?
Our team is here to help. You may reach us anytime at:
